Privacy and your records

Who we are

Fisher Demirov Osteopaths, 22 Wantirna Rd, Ringwood VIC 3134. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and in Victoria by the Health Records Act 2001.

What this website collects

Less than most websites, deliberately.

Our web host records standard server logs, including IP addresses, for security and reliability. Typefaces are served by Google Fonts, which receives the request your browser makes for them.

Booking online

Our booking buttons take you to Cliniko, the practice management system we use. Anything you enter there is collected by Cliniko on our behalf and held under their security arrangements. It is covered by this policy once it reaches us, and by Cliniko's own policy in transit.

What we collect when you become a patient

Your name, date of birth, contact details and Medicare or health fund details; your health history and the reason you came; our examination findings, what we did and how you responded; correspondence with your GP or other practitioners where that applies; and payment records.

We collect it to treat you safely and to meet our record-keeping obligations as registered health practitioners. If you would rather not provide something, say so. Some of it we can work without; some of it we cannot treat you safely without, and we will tell you plainly which is which.

Who sees it

Your practitioner, and reception for scheduling and billing. Beyond that, only:

• Another practitioner we refer you to, with your consent.
• Your health fund, WorkCover, the TAC or DVA, where you are claiming through them.
• Cliniko, which stores our records. Data is held in Australia.
• Where the law requires it, such as a court order or a mandatory reporting obligation.

We do not sell your information, and we do not disclose it for marketing.

How long we keep it

Health records must be kept for at least seven years from your last appointment. For anyone treated as a child, until they turn 25. That is a legal minimum we are required to meet, not a preference.

Seeing or correcting your records

You can ask for a copy of your records, and you can ask us to correct anything that is wrong. Put it in writing to info@fisherdemirov.com.au. We will respond within 30 days. There may be a reasonable fee for copying a large file, and we will tell you before any cost is incurred.

There are narrow circumstances where we may refuse access, for example where release would pose a serious threat to someone's safety. If that applies we will explain why in writing.

If something goes wrong

If we suffer a data breach likely to cause you serious harm, we are required to notify you and the Office of the Australian Information Commissioner.

Complaints

Raise it with us first, in writing to info@fisherdemirov.com.au. If you are not satisfied with how we handle it, you can take it to the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or the Health Complaints Commissioner in Victoria (hcc.vic.gov.au, 1300 582 113).